Do I still need to make payments if I have an open dispute on a transaction funded by Pay Monthly?

Yes, payments will still need to be made on the Pay Monthly Installment loan while the dispute is in process. Please continue to check your Pay Monthly installment loan’s payment schedule to see when payments are required.

If the dispute is resolved in your favor, the disputed amount reduces the Pay Monthly outstanding balance. Any amount paid in excess of your outstanding loan balance will be a credit on your Pay Monthly account and will be refunded to your PayPal Balance account if you have one, or to your PayPal account if you do not have a PayPal Balance account.

If a dispute is resolved in the merchant’s favor, future payments are expected to continue as stated in your existing payment schedule or the updated payment schedule provided to you after the dispute is resolved via email (if applicable).