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I forgot my password. How do I reset it?

What are the fees for PayPal accounts? 

What is the Resolution Center?

How do I link a bank account to my PayPal account?

How do I link a debit or credit card to my PayPal account?

How do I send money?

How do I confirm my bank account with PayPal?

Why can't I link a bank account to my PayPal account?

How do I remove a bank account from my PayPal account?

What bank accounts and debit cards are eligible for Instant Transfer?

How do I update my bank details on my PayPal account after a name change?

Why is the number 402-935-7733 showing on my bank or credit card statement?

What is a bank reversal?

Can I use the same bank account on two different PayPal accounts?

What‘s an ACH payment?

Why am I seeing a zero-dollar deposit or prenote from PayPal on my bank account?

How does my Pay Monthly payment appear on my financial institution’s debit or bank statement?

How do I confirm my credit or debit card with PayPal?

How do I update my debit or credit card on PayPal?

How do I remove a debit or credit card from my PayPal account?

Why can’t I link my credit or debit card to my PayPal account?

Can I transfer money to my debit card?

How do I change the expiration date of my card on PayPal?

How do I set a card as a preferred payment method?

What debit or credit cards can I use with PayPal?

What if I failed to confirm my debit or credit card?

Where do I find the PayPal code to confirm my card?

Do I get charged a cash advance fee when using my debit or credit card to make a payment?

Why is there a $1.95 USD charge on my card statement?

Why did PayPal charge $1 to my card?

Why did PayPal automatically update the expiration date on my card?

How do I have my debit card charged as a credit card?

Why can’t I link a card to my PayPal account (incorrect billing address)?

Why can’t I link a card to my PayPal account (authorization charge declined)?

What is the PayPal Debit Card and how do I get one?

What should I do if my PayPal Debit Card is lost, stolen, or damaged?

My PayPal Debit Card no longer works. How do I get a replacement card?

How do I activate my PayPal Debit Card?

How do I set or change my PayPal Debit Card PIN?

Why haven’t I received my PayPal Debit Card?

Why is my PayPal Debit Card being declined?

How do I use my PayPal Debit Card at an ATM?

What are the daily spending limits, and ATM and over-the-counter withdrawal limits of the PayPal Debit Card?

How do I set up Direct Deposit with my PayPal Debit Card?

How do I view my PayPal Debit Card Transaction History?

Can I use PayPal Credit with my PayPal Debit Card?

How do I activate my PayPal Debit Card 5% monthly cash back?

How do I add money to my PayPal balance from my bank?

What should I do if my balance is negative?

How do I convert my money to another currency in PayPal?

Where can I find PayPal's currency calculator and exchange rates?

Can I have my balance automatically transferred to my bank account?

How do I manage my currencies with PayPal?

How can I use a balance with PayPal?

PayPal Cash and PayPal Cash Plus accounts renamed to PayPal Balance accounts

How do I send a payment in another currency?

PayPal Savings FAQs

Why do I have to confirm my identity to hold money in my PayPal balance?

Why can't I send money using a balance?

What is Pay in 4?

Questions about Pay in 4 applications

Why is there a pending authorization shown in my PayPal activity for my Pay in 4 Transaction?

Questions about Single-Use Card

How does a merchant refund work for my Pay in 4?

Questions about Pay in 4 repayments  

How do I transfer my crypto?

How do I buy cryptocurrency on PayPal?

What is cryptocurrency?

How to use crypto at checkout?

PayPal Cryptocurrency FAQ's

Crypto on PayPal: Understanding Total Return & Purchase Price

Crypto on PayPal: Fees and Exchange Rates

Using PayPal as a payment method within your external crypto wallet

What can I do with crypto on PayPal?

Do I have to pay Taxes on my crypto?

How do I sell my cryptocurrency with PayPal?

What do I need to know about Bitcoin?

Why is my cryptocurrency sale on hold? 

Crypto on PayPal: Buying and Purchase Protection FAQ's

Venmo Frequently Asked Questions on Cryptocurrency

What do I need to know about Bitcoin Cash?

Can I purchase crypto with my business account? 

What is a Blockchain?

What do I need to know about Ethereum?

What is the Cryptocurrency vocabulary glossary?

How do I make payments on my PayPal Credit account?

What is PayPal Credit and where can I use it? 

How do I cancel a scheduled PayPal Credit payment?

What is the credit limit on my PayPal Credit account? 

Why can't I pay with PayPal Credit?

How do I make my PayPal Cashback Mastercard, eBay Extras Mastercard, PayPal Extras Mastercard, PayPal Credit, or PayPal Smart Connect my preferred payment source? 

What kind of customer support does PayPal Credit provide? 

How do I sign up for a PayPal Prepaid Mastercard® and get it activated?

Can I request a credit limit increase on my PayPal Smart Connect?

How do I make payments on my PayPal Extras Mastercard, PayPal Cashback Mastercard, or eBay Extras Mastercard account? 

How do I change my personal information on my PayPal Cashback Mastercard, PayPal Extras Mastercard, or eBay Extras Mastercard?  

How can I request an additional card for someone I want to authorize to use my PayPal Extras Mastercard, eBay Extras Mastercard or PayPal Cashback Mastercard?

Can I still use my PayPal Cashback Mastercard, PayPal Extras Mastercard, eBay Extras Mastercard or PayPal Smart Connect account if I close my PayPal account? 

Why does my mobile wallet account number differ from my PayPal Mastercard® credit card account number?

How do I apply for a PayPal Cashback Mastercard?

What is PayPal Smart Connect and where can I use it?

How do I pay my PayPal Cashback Mastercard bill?

What is the PayPal Cashback Mastercard?

Changes to the PayPal Extras Mastercard

How do I view my PayPal Cashback Mastercard, PayPal Extras Mastercard, or eBay Extras Mastercard statements?

Can I access cash with my new eBay Extras Mastercard or PayPal Cashback Mastercard?

What kind of customer support do PayPal Cashback Mastercard and PayPal Smart Connect provide?

What is the limit on my PayPal Extras Mastercard, eBay Extras Mastercard or PayPal Cashback Mastercard?  

Where can I use the PayPal Extras Mastercard, PayPal Cashback Mastercard, or eBay Extras Mastercard?

How do I use my PayPal Extras Mastercard, PayPal Cashback Mastercard, or eBay Extras Mastercard when making a purchase with PayPal?  

When can I start using my PayPal Cashback Mastercard? How long will it take to receive it?

My PayPal Debit Mastercard® didn’t show up after I added it to the mobile wallet. Is something wrong?

How do I change my personal information on my PayPal Smart Connect account? 

Who issues the eBay Extras Mastercard, PayPal Cashback Mastercard, and PayPal Smart Connect?

How do I make a payment to PayPal Smart Connect? 

Where can I use the PayPal Cashback Mastercard?

I activated my PayPal Cashback Mastercard, now what?

Can I access cash with my PayPal Smart Connect account?

How has my PayPal Cashback Mastercard changed?

What liability do I have for unauthorized charges made on my PayPal Cashback Mastercard account?

How do I get and redeem a gift card bought from PayPal Gifts?

How do I buy and send a digital gift card through PayPal?

Tips on how to use PayPal coupons

What is PayPal Honey?

What is PayPal Rewards and how does it work?

How do I report an issue with a PayPal Rewards payout?

What is Cash Back at stores and how does it work?

What is the PayPal Honey mobile Safari extension?

How do savable offers work?

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PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

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