State Licenses

Alaska Customers:

If your issue is unresolved by PayPal, (888)221-1161, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form via below link:

Complaint Form

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call 907-465-2521

American Samoa Customers:

American Samoa Office of Financial Institutions

Online:

www.americansamoa.gov/contactus

Telephone number:

684-633-4116

Arizona Customers:

Arizona Department of Insurance and Financial Institutions

Online:

https://difi.az.gov/

Telephone number:

800-544-0708

Arkansas Customers:

Arkansas Securities Department

Online:

https://www.securities.arkansas.gov/

Telephone number:

800-981-4429

By mail:

#1 Commerce Way, Suite 402

Little Rock, AR 72202

California Customers:

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

Colorado Customers:

Colorado customers can contact the Colorado Division of Banking at 303-894-7575 with questions or complaints about the licensee’s money transmission services.

Colorado Consumer Complaint Notice.

Connecticut Customers:

Connecticut Department of Banking

Online:

https://www.ct.gov/dob

Telephone number:

1-800-831-7225

1-860-240-8170

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:

https://disb.dc.gov

Telephone number:

202-727-8000

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:

https://banking.delaware.gov/

Telephone number:

302-739-4235

Florida Customers:

Florida Office of Financial Regulation

Online:

https://www.flofr.com/

Telephone number:

850-487-9687

Georgia Customers:

Georgia Department of Banking & Finance

Online:

https://www.dbf.georgia.gov/

Telephone number:

888-986-1633

770-986-1633

Guam Customers:

Guam Department of Revenue & Taxation

Online:

https://www.guamtax.com/app/contactus.do

Telephone number:

671-635-1835

671-635-1836

Hawaii Customers:

Hawaii Division of Financial Institutions

Online:

https://cca.hawaii.gov/dfi/

Telephone number:

808-586-2820

Idaho Customers:

Idaho Department of Finance

Online:

https://finance.idaho.gov/

Telephone number:

208-332-8000

Illinois Customers:

Illinois Department of Financial and Professional Regulation

Online:

https://idfpr.illinois.gov/

Telephone number:

888 473-4858

312-814-6910

Indiana Customers:

Indiana Department of Financial Institutions

Online:

https://www.in.gov/dfi/

Telephone number:

800-382-4880

317-232-3955

Iowa Customers:

Iowa Division of Banking

Online:

https://www.idob.state.ia.us/

Telephone number:

515-281-4014

Kansas Customers:

Kansas Office of the State Bank Commissioner

If you have questions or complaints about PayPal’s money transmission services, you can contact the Kansas Office of the State Bank Commissioner.

Online: https://www.osbckansas.org

Telephone number:

877-387-8523

785-380-3939

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:

https://kfi.ky.gov

Telephone number:

1-800-223-2579

1-502-573-3390

Louisiana Customers:

Louisiana Office of Financial Institutions

Online:

https://www.ofi.louisiana.gov/

Telephone number:

1-888-525-9414

1-225-925-4660

Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:

https://www.maine.gov/pfr/consumercredit/index.shtml

Telephone number:

207-624-8527

800-332-8529 (ME Only)

Maryland Customers:

Maryland Office of Financial Regulation

100 S. Charles Street Tower 1, Suite 5300,

Baltimore, MD 21201

Attention: Consumer Services Unit

Online:

https://www.dllr.state.md.us/finance

Telephone number:

888-784-0136

410-230-6100

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding PayPal, Inc., NMLS # 910457 at 100 S. Charles Street Tower 1, Suite 5300, Baltimore, MD 21201, phone 888-784-0136 or 410-230-6100.

This licensed company may be verified through the NMLS Consumer Access website –https://www.nmlsconsumeraccess.org/

Massachusetts Customers:

Massachusetts Division of Banks

Online:

https://www.mass.gov/dob

Telephone number:

800-495-2265

617-956-1500

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:

https://www.michigan.gov/difs

Telephone number:

877-999-6442

517-284-8800

Minnesota Customers:

Minnesota Department of Commerce

If you have questions or complaints about PayPal’s money transmission services, you can contact the Minnesota Department of Commerce.

Minnesota Department of Commerce

Online: https://mn.gov/commerce

Telephone number:

1-651-539-1600

1-651-539-1500

Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:

https://www.dbcf.ms.gov

Telephone number:

800-844-2499

601-321-6901

Missouri Customers:

Missouri Division of Finance

Online:

https://www.finance.mo.gov/

Telephone number:

573-751-3242

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:

https://www.ndbf.ne.gov/

Telephone number:

877-471-3445

Nevada Customers:

Nevada Financial Institutions Division

Online:

https://fid.nv.gov/

Telephone number:

702-486-4120

New Hampshire Customers:

New Hampshire Banking Department

Online:

https://www.nh.gov/banking/

Telephone number:

603-271-3561

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:

https://www.state.nj.us/dobi

Telephone number:

800-446-7467

609-292-7272

New Mexico Customers:

New Mexico Financial Institutions Division

Online:

https://www.rld.nm.gov/financial-institutions/

Telephone number:

505-476-4885

New York Customers:

New York State of Department of Financial Services

Attn: Consumer Assistance Unit

One Commerce Plaza

Albany, NY 12257

Online:

www.dfs.ny.gov

Telephone number:

800-342-3736

North Carolina Customers:

North Carolina Office of the Commissioner of Banks

Online:

https://nccob.nc.gov/

Telephone number:

1-919-733-3016

North Dakota Customers:

North Dakota Department of Financial Institutions

Online:

https://www.nd.gov/dfi/

Telephone number:

701-328-9933

Ohio Customers:

Ohio Division of Financial Institutions

Online:

https://www.com.ohio.gov/fiin/

Telephone number:

866-278-0003

614-728-8400

Oklahoma Customers:

Oklahoma Banking Department

Online:

https://www.ok.gov/banking/

Telephone number:

405-521-2782

Oregon Customers:

Oregon Division of Financial Regulation

Online:

https://dfr.oregon.gov/Pages/index.aspx

Telephone number:

1-888-877-4894 (OR Only)

503-378-4140

Pennsylvania Customers:

Pennsylvania Department of Banking and Securities

Online:

https://www.dobs.pa.gov/agencies/dobs.html

Telephone number:

1-800-600-0007

1-800-722-2657

Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:

https://www.ocif.pr.gov/en/querellas

Telephone number:

800-981-7711

787-723-8445

Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation – Div. of Banking

Online:

https://dbr.ri.gov/divisions/banking/

Telephone number:

1-401-462-9503

South Carolina Customers:

South Carolina Office of the Attorney General

Online:

https://www.scag.gov

Telephone number:

803-734-3970

South Dakota Customers:

To contact PayPal, you may call customer service at 1-888-221-1161. PayPal's business address is: 2211 North First Street, San Jose, CA 95131

If you have questions or complaints about PayPal's money transmission services, you can contact the South Dakota Division of Banking.

South Dakota Division of Banking Online:

https://dlr.sd.gov/banking/default.aspx

Telephone number:

605-773-3421

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:

https://www.tennessee.gov/tdfi/

Telephone number:

800-778-4215

615-741-2236

Any questions or complaints regarding the money transmission activities of PayPal, Inc. (NMLS #910457) can be directed to the Tennessee Department of Financial Institutions at 1-800-778-4215.

Texas Customers:

Texas Department of Banking

2601 N. Lamar Blvd.

Austin, Texas 78705-4294

Online:

https://www.dob.texas.gov

Telephone number:

877-276-5554

512-475-1300

If you have a complaint, first contact PayPal at 888-221-1161. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov.

U.S. Virgin Island Customers:

U.S. Virgin Islands Division of Banking, Insurance and Financial Regulation

Online:

https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

Telephone number:

340-773-6649 (St. Croix)

340-774-2991 (St. Thomas/St. John)

Utah Customers:

Utah Department of Financial Institutions

Online:

https://dfi.utah.gov/

Telephone number:

801-538-8830

Vermont Customers:

Vermont Department of Financial Regulation

Online:

https://dfr.vermont.gov

Telephone number:

1-833-337-4685

1-802-828-3307

Virginia Customers:

Virginia Bureau of Financial Institutions

Online:

https://www.scc.virginia.gov/regulated-industries/bureau-of-financial-institutions/

Telephone number:

804-371-9657

Washington Customers:

Washington Department of Financial Institutions

Online:

https://www.dfi.wa.gov/

Telephone number:

877-746-4334

360-902-8703

West Virginia Customers:

West Virginia Division of Financial Institutions

Online:

https://www.dfi.wv.gov/Pages/default.aspx

Telephone number:

304-558-2294

Wisconsin Customers:

Wisconsin Department of Financial Institutions

File an online complaint click here

Telephone number:

1-800-452-3328

1-608-264-7969

Wyoming Customers:

Wyoming Department of Audit

Online:

https://wyomingbankingdivision.wyo.gov/

Telephone number:

307-777-7797

PayPal Pay in 4 Schedule of Charges

PayPal Pay Monthly Schedule of Charges

California Customers:

PayPal Pay in 4 loans to CA residents are made or arranged pursuant to a CA Financing Law License.

Louisiana Customers:

If you applied for or obtained a PayPal Pay in 4 loan of $350 or less payable in 60 days or less, you may contact the Louisiana Office of Financial Institutions at 1-888-525-9414 for complaints about this lender.

New Mexico Customers:

Read additional disclosures related to PayPal Pay in 4.

Vermont Customers:

For PayPal Pay Monthly applicants - THIS IS A LOAN SOLICITATION ONLY. PAYPAL, INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.