How do I report an issue with a PayPal Rewards payout?

Don't recognize a transaction?

Some payments may appear unfamiliar but are legitimate and authorized. This payment may be related to the redemption of a rewards balance or cashback from your PayPal or Honey account. If you believe that the transaction is unauthorized, or was not credited to your account as expected, please log into your PayPal account and Contact us. Our customer service representatives will create a dispute on your behalf, and you can then check the progress through the Resolution Center.

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Center

Send, receive, and view your PayPal messages

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more