PayPal Zettle Terminal Accessibility Support

What accessibility features are available?

We have a range of features to help make the PayPal Zettle Terminal more accessible.

Visit Settings and tap Accessibility to:

• Adjust the font size
• Enable TalkBank functionality
• Magnify your screen by triple tapping on the screen

How do customers with blindness, color blindness or low vision pay

using the Terminal?

To make things easier for our users with vision impairment, we’ve designed 4 different high-contrast themes and a speech-supported payment flow.

The high-contrast and large text option:

When you use this feature, the card payment flow is presented in higher contrast than normal. You can adjust the font size so it’s easier to see, and we’ll read out the amount.

Here’s how to activate high-contrast mode:

1. Select card payment.
2. Tap the person shaped icon.
3. You’ll see two options: ‘High contrast and large text’ and ‘Spoken content’.
4. Select the High contrast and large text option.
5. You’ll be presented with 4 different high color contrast themes. Ask your customer to select the color theme that works best for them and proceed with the card payment.

You can remove high-contrast mode by canceling the payment. High-contrast mode is only applied to one payment at a time, so it must be manually activated for each card transaction.

The spoken-content option:

You can choose to have the payment flow spoken out loud when you pay with the Terminal. The spoken-content mode supports blind and low vision customers with sound to aid orientation and provides step-by-step instructions.

When you select spoken-content mode, instructions on how to proceed with the card payment are spoken out loud.

Your customer simply double taps anywhere on the screen to activate the buttons. Button names are spoken out loud when the customer drags their finger on it (except on the numbers on the PIN pad, where there are only beeps for security reasons).

Here’s how to activate spoken-content mode:

1. Select card payment
2. Tap the person shaped icon
3. You’ll see two options: ‘High contrast and large text’ and ‘Spoken content’
4. Select the Spoken content option
5. The card payment now proceeds in spoken-content mode
6. Your customer is given instructions on how to tap or insert their card

If the customer taps their card (and no PIN entry is needed):

1. The different steps in the payment process are read out loud
2. When the payment is approved / declined, it's shown on screen and your customer is asked to hand back the device
3. Select which receipt option your customer would prefer

If the customer needs to authenticate with their PIN:

• Your customer is given spoken instructions on the PIN pad layout. If they move their finger too high up on the screen, they are informed that the PIN pad is located below. When they drag their finger along each digit, they hear a beep.
• We recommend that your customer orients themselves by starting in a corner of the screen. This helps them to navigate to the correct number on the PIN pad. Your customer can then confirm the digit by double tapping anywhere on the screen.
• When all 4 digits are entered and your customer confirms by selecting the OK button, they are guided through the payment process.
• When the payment is approved or declined, it is shown on screen and your customer is asked to hand back the device.
• Select which receipt option your customer would prefer.

Canceling the payment removes spoken-content mode. It’s only applied to one payment at a time, so it must be manually activated for each card transaction.