What is the Resolution Centre?

The Resolution Centre is a part of your PayPal account where you can: 

• Report a problem if a product or service wasn’t delivered, or wasn’t as described. 
• Report unauthorised transactions. 
• Report a billing issue such as duplicate charges or a wrong amount charged. 
• Communicate with a buyer/seller to try to solve a dispute. 
• Escalate a dispute to a PayPal claim if you want us to investigate and decide the outcome. 
• Check the status of a claim or respond to us. 
• Resolve an account limitation.