RES_CENTER

PHONE

Password and account access

Login problems

Report unauthorised access or unknown charges 

Payment Services Directive PSD2

Payments

Adding money

Sending money

Receiving money

Withdrawing money

Currency exchange

Cancel a payment

Payment missing

Payment declined

Payment on hold or pending

Refunds

Restore account balance

Account profile and set up

Credit or debit card

Bank account

Name change

Close your account

Phone number

Email address

Postal address

Privacy questions

Disputes and account limitations

Disputes

Account Limitations

Business solutions

Seller Protection

Orders and capturing payments

Non-profit and donations

PayPal payment solutions

Reports

Developer and technical inquiries

How do I send money?

How do I link a bank account to my PayPal account?

What are the fees for PayPal accounts? 

What is the Resolution Center?

How do I link a debit or credit card to my PayPal account?

Contact PayPal for answers to all of your online payment questions or to sign up for our services! PayPal is the world's leading online payment processor.

PayPal Contact Us | PayPal FI

Transactions Help

Common Issues

Get the PayPal App

Personalized help, fast.

For best results, ask a question like “How do I reset my password?”

Help Center

Braintree Support

Business Resources

Browse All Topics

Business Help

Community Forum

Contact Us

Developer Resources

Message Center

Personal Help

Resolution Center

Site Status

Tax center

Technical Help

 Logged out chat is only available for users who can't log in or don’t have a PayPal account. For all other inquiries, log in to message us.

Your transaction was declined

Your case is in review

Your account is temporarily blocked

You have a pending refund

Your funds are on hold

Status Updates

Report a Concern

For Technical Questions:

Dialing Instructions

Tap the call us button below

Customer Service Hours

Enter one-time passcode for quicker service

Call PayPal Customer Service and enter this one-time passcode when prompted.

Call Customer Service

Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found

Select the reason for your complaint

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

Submit a complaint to PayPal

Discounted Rate

Use the converter below to get an indication of the currency conversion rate that you may receive when using PayPal for transactions.

Standard Rate

Chat with PayPal Assistant immediately or leave a message for an agent

PayPal for You

Shop and Buy

PayPal for Business

Business Types

Accept Payments

Risk & Operations

Help Center - Contact Customer Support

How can we help you?

Common Issues

Shop and Buy

Business Types

Accept Payments

Risk & Operations

Help Center - Contact Customer Support

How can we help you?

Common Issues

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more