How does PayPal provide accessible services to people with special access needs?

We work hard to make sure that our service is accessible to everyone. We do this in various ways:

  • We make links on our website descriptive and provide alternative text to help people using assistive technology, such as screen reader software.
  • We consider accessibility when we design features or pages.
  • We increase the contrast between fonts and backgrounds to make text easier to read.
  • We make our website easier to navigate when using only a keyboard.
  • We ensure there is logical focus order and focus indicators for interactive elements.

You can log in and contact us with any feedback about how we cater to people with disabilities. We’ll work to address any concerns and respond promptly. Via our chat, please ask to speak to an agent to share your feedback. If you are deaf or hard of hearing, please contact us through an IP relay service.

More ways we can help

Resolution Centre

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Tax centre

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Business Help

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Technical Help

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Message Centre

Send, receive, and view your PayPal messages