<section><p>For regulatory reasons, we need to confirm our customer’s personal information (such as your name, address, and date of birth.)&nbsp;This is what we call our Customer Identification Process (CIP.)</p></section><section><h3>How do I upload files to PayPal?</h3></section><section><p>You upload files in your PayPal account. Log in to your PayPal account on a web browser and go to your <a href="http://www.paypal.com/policydashboard/process/compliance/cip" target="_blank">Confirm your Identity page</a>, or click the bell icon near the top of the page.</p></section><section><h3>What can I upload?</h3></section><section><p>Usually we’ll need a copy of your government-issued ID, and a proof of address issued within the past 12 months. You can take photos of them with your phone and upload them to us.<br/><br/></p></section><section><h3>How long will it take to review my documents?</h3></section><section><p>We’ll try to review your documents within 2 business days, but in some cases it may take longer.</p></section><section><h3>What if I’ve already uploaded the documents for my other PayPal account?</h3></section><section><p>We need you to upload documents separately for each PayPal account.</p></section><section><h3>What if I don’t want to confirm my identity?</h3></section><section><p>You may lose some PayPal features, like the ability to send, or receive money.</p></section>

How do I confirm my identity? (CIP)

My Account/Account Status

<section><p>At PayPal, we are constantly working to offer our customers the best payment experience.&nbsp;As financial services providers, we are obliged to verify our customers' identities by confirming personal information (such as your name, address, and date of birth) or company information. This is what we call our Customer Identification Process (CIP.)</p><p>We will be making some enhancements to our Customer Identification Process for our individual customers. Through our new biometric identity verification process, we can use the latest technology to help protect you against identity theft and fraudulent activity quickly and efficiently.</p></section><section><h3>What's facial biometric identity verification?</h3></section><section><p>Facial Biometric identity verification is a secure way of confirming your identity by scanning your face. We try to confirm your identity or your business info with your national ID stored within government databases and match it with the selfie captured during the face scanning process.</p></section><section><h3>What do I need to do?</h3></section><section><p>When you receive a notification to confirm your identity, you will need to go to your <a href="https://www.paypal.com/disputes">Resolution Center</a> or click the <strong>B</strong>e<strong>ll icon</strong> at the top of your Dashboard. We will guide you through the steps.</p><p>We suggest that you use mobile WeChat or mobile browsers with a scanning function, or mobile phone camera to conduct the facial recognition process.</p><p>If using the iOS system, please make sure to update the iOS system to the latest version. If using an Android system, please use WeChat to conduct the process.</p></section><section><h3>What information will I need to provide to verify my biometric identity?</h3></section><section><p>During the verification process, you will be asked to check and submit some personal information to verify your identity. We commit to protecting your personal information in accordance with <a href="https://www.paypal.com/us/legalhub/privacy-full?locale.x=en_US">PayPal Privacy Statement</a>.</p></section><section><h3>How does it work?</h3></section><section><p>Follow the prompts on the screen to take the best possible photos to help us verify your identity. We will then compare the scans to confirm your identity.<br/></p></section><section><h3>How long will it take to review my photos?</h3></section><section><p>Digital verification should only take a few minutes. We always strive to complete the verification process as quickly as possible.</p></section><section><h3>What should I do when I have already failed in facial recognition?</h3></section><section><p>If other appeal steps exist, continue to resolve all remaining steps. After resolving all the remaining steps, please <a href="https://www.paypal.com/smarthelp/contact-us">Contact us</a>.</p></section><section><h3>What will happen if I do not confirm my identity?</h3></section><section><p>We encourage you to complete the verification process as soon as you can, even if you have previously verified your identity with PayPal. We may temporarily limit some of the functions of your PayPal account until you successfully complete your identity verification.</p><p>We will outline the details of any applicable limitation in an email to you. In some cases, if the verification process is not completed after 30 days, further limitations may be applied to your PayPal account.</p></section><section><h3>What if I have already completed the verification process for my other PayPal account?</h3></section><section><p>The process completed for one account does not apply to another. If you have more than one PayPal account, you may be required to complete the verification process for each PayPal account.</p></section>

For regulatory reasons, we need to confirm our customer’s personal details. Here's all the information about the Customer Identification Program (CIP)

How do I confirm my identity? (CIP) | PayPal C2

Resolution Center

Community Forum

Tax Center

Tax center

Business Help

Technical Help

Message Center

How do I get a refund?

How do I send money?

Common Issues

Help Center

Braintree Support

Business Resources

Contact Us

Developer Resources

Personal Help

Site Status

 Logged out chat is only available for users who can't log in or don’t have a PayPal account. For all other inquiries, log in to message us.

Report a Concern

For Technical Questions:

Dialing Instructions

Tap the call us button below

Customer Service Hours

Enter one-time passcode for quicker service

Call PayPal Customer Service and enter this one-time passcode when prompted.

Call Customer Service

Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found

Select the reason for your complaint

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

Submit a complaint to PayPal

Chat with PayPal Assistant immediately or leave a message for an agent

How do I confirm my identity? (CIP)

How do I upload files to PayPal?

What can I upload?

How long will it take to review my documents?

What if I’ve already uploaded the documents for my other PayPal account?

What if I don’t want to confirm my identity?

Related topics

More ways we can help